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Live Desk Pro
 

Live Desk Pro

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Live Desk Pro

LIVE DESK PRO - The Ultimate Customer Support System!


Make Life Easier - Increase Sales With Our Professional Support Help Desk!


What can Live Desk Pro do for you or how can it help your business and eBay customers?


* Gives you a live web-based help support service
* Make you look professional
* Automate your business and Saves many customer support hours...
* Store and download latest upgrades...
* Convert more prospects to customers...
* Skyrocket customer loyalty and satisfaction...
* Increase the percentage of repeat customers...
* PLUS MUCH MORE!


Support, Help, Knowledgebase,FAQ and Trouble Ticket System for Websites.


As Corey Rudl's support desk page says: "90% of all questions are answered in this knowledge base..." In other words, people can get 24x7 answers to 90% of all questions!

Bottom line, if you want to increase and maximize your online profits you need to have a support desk!

Unanswered prospects and customers' questions and delays in dealing with your customers' problems could cause your business serious losses in the short, middle and long run. The best way to deal with all this is to have a service-n-support desk.



There's A Plethora Of Hands-On Easy-To-Use Features to Help You Get The Most Out Of Live Desk Pro



Here's what LIVE DESKPRO is all about, divided into the three categories of (1) Admin, (2) Operator and (3) User.



I. Admin Panel (That's your panel, boss!)



It couldn't get any easier:



Live Help for Websites



Add, Edit, Delete Departments. You can have a 'department' for each one of your products.

You can have unlimited departments!



Add, Edit, Delete Operators for any Department(s). You can assign operators to departments. Each operator can only handle the Tickets under the department(s) assigned to him.

You can have unlimited operators.



* Add, Edit, Delete Troubleshooters. Troubleshooters are a series of choice questions a customer goes through in order to pinpoint and nail his exact problem.

Here's a simplified example:

"Is your problem A, B or C." If you choose 'A', you are asked:

"Is it A1, A2, or A3." If you answer 'A2', you are given:

"Answers to problems related to A2 are 1, 2 and 3".

This is similar to Windows Help troubleshooters.

* Add, Edit/Delete Knowledgebase, where important issues can be listed for users to refer to. The Knowledgebase has multi-keywords search capability.



* Add, Edit, Delete Announcements for users to read. e.g. Keep your customers up-to-date on your latest website/product(s) news!



* Add, Edit, Delete Downloads. Forget about emailing individual people big-sized help files, PDF files, manuals, guides, etc. (which might not even reach your customers due to email filters). Provide all your downloads in Live DeskPro where they'll be instantly available 24x7 to whomever wants them!



* See open and closed tickets. Of course, Admin can reply to any ticket(s) in any department.



* Mail is sent to user after admin replies to the ticket.



* Reopen/close tickets.



* Edit autoresponder emails content (which Live DeskPro sends upon sign up, upon reply to ticket, etc.) Admin can edit emails sent to users, operators.



* Custom Branding/Naming - What are you going to call your help desk?

By the way, you can name your help desk whatever you like. It doesn't have to say "LiveDeskPro" in the header! It can say: "[your business name] Desk!"



II. Operator Panel



Support Desk

Support System
[sample screenshot]



As we mentioned earlier, under Admin Panel, you are the one who assigns Operators for every department. An Operator can only handle tickets under his department.



Operator can:

* Reply to tickets.
* Reopen and close tickets.
* Add, Edit, Delete Troubleshooters.
* Add, Edit, Delete Knowledgebase.




III. User Panel



Web Help Desk with Resale Rights



A user can:



* Submit a ticket.
* Specify a department, ticket priority, ticket-subject and ticket-matter.
* Check the status of his ticket as often as (s)he likes.
* Re-open/close ticket.
* Check out the Troubleshooters added by Admin or Operator.
* Browse the Knowledgebase added by Admin or Operator.
* Download files added by Admin in downloads folder.
* Stay up-to-date by checking out what's up and what's new, by viewing the Announcements added by Admin.
* There is also a Popular Knowledgebase Topics, giving users quick access to the most popular views and issues in Knowledgebase.


Copyright LakeviewSelections.com

-----------------------------------------------------------

This e-book is in PDF format. Ebooks are electronic books meant to be read on your computer, however, you may print them out to read at your convenience.

This is a digital delivery item, meaning upon receipt of your PayPal payment, you will receive an email from Lakeview Selections sent to your registered PayPal email address. This email will include the link to download the item.

Please check your spam folder and contact me if you do not receive the email within a few hours and I will resend it as soon as I receive your message.

Please contact me if you have any difficulties so I can resolve the situation. I want all customers to be satisfied with their item and communication can solve any problem. I usually respond within 24 hours. Thank you!
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Last Updated: 10 May 2009 16:38:00 PDT home  |  about  |  terms  |  contact
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